How it works
Live in fourteen days. We do the work.
There is no dashboard to learn and no software to install. We build the system around how your business already runs, you review and approve it, then it goes live on your existing number.
- DAY 1◎
Audit
Thirty minutes on a call. We map how enquiries reach you, who answers them now, and where they fall through.
- DAY 2–9⚒
Build
You approve the fixed price and pay the deposit, then we write the conversation, choose the voice, load your services and connect your diary. You carry on working.
- DAY 10–13◈
Test
You ring it yourself as a customer. We tune the tone and the wording until it sounds like your best member of staff.
- DAY 14▶
Live
It goes on your line. From that morning, nothing rings out. You get a weekly report of what came in and what got booked.
What we need from you
About ninety minutes, spread over two weeks.
The audit call
Thirty minutes at the start. Bring a rough idea of call volume and average job value.
Your service list
What you do, what you do not do, your areas, and your rough pricing. A voice note is fine.
The sign-off call
Thirty minutes near the end. You listen, you tell us what to change, we change it.
Control by design
It knows when to stop and hand over.
Routine enquiries move on their own. Complaints, negotiations, unusual requests and anything outside its brief go to a real person with the full conversation attached.
Never invents an answer
If it does not know, it says so, takes the details, and passes it on. No made-up prices, no made-up availability.
Escalation rules you set
You decide what counts as urgent, who it reaches, and at what hour. Complaints always route to a human.
Full record of every call
Recording, written transcript and outcome for every conversation. Nothing happens you cannot see.
Changes within a day
New service, price change, holiday cover. Send a message and it is updated the same working day.
Straight answers
Before you book.
Do I need to change my phone number to use an AI receptionist?
No. Your existing number stays exactly as it is. We sit behind it and pick up what you cannot.
Do I have to learn any software?
No. You get a weekly summary by email and a notification when a job is booked. There is nothing to log into unless you want to.
What if I want to take the call myself?
Your phone rings first, always. We only step in when it goes unanswered, or during the hours you tell us to cover.
Is there a long contract for an AI receptionist?
No lock-in beyond the initial term agreed on the call. If it does not pay for itself, you should not be paying for it.
What happens to my customer data?
It stays yours. Call records live in your account, and we sign whatever paperwork you need before we start.
Do I need to pay a deposit?
Yes. We take a deposit once you have approved the fixed price in writing, and the build starts that week. The deposit comes off your first invoice rather than sitting on top of it. Nothing is taken before you have agreed the price.
Free missed-call audit
In fourteen days, nothing rings out.
Thirty minutes to start. We will tell you honestly whether this is worth it for your business.